IWG is a multidisciplinary health and wellness group dedicated to delivering high-quality, personalised healthcare solutions. With more than 20 years of experience providing compounding services to communities across Australia, we are committed to maintaining the highest standards of quality, consistency, and patient care throughout every stage of our processes.

Operating from state-of-the-art non-sterile, sterile, and pharmaceutical manufacturing facilities in Queensland and South Australia, IWG is supported by a range of recognised industry certifications. Our commitment to excellence ensures that every patient, practitioner, and partner can have confidence in the products and services we provide.

We offer standard and express shipping options for compounded and non-compounded orders.

Express: 1-3 business days

Standard: 3-6 business days

Non-sterile compounded orders generally take 2-3 business days to be completed. However, this may change depending on the complexity of the formula.

Sterile compounded orders may take 5-10 business days for completion.

Our pathology tests are handled by a certified third-party provider.

Before your test kit can be dispatched, you must complete the verification process sent by our partnered provider. Once verified, your order will be processed and shipped with tracking information provided.

Due to the personalised nature of compounded medications and the strict legislative requirements governing their manufacture, handling, and storage, medications cannot be returned for credit or refund.

Under certain circumstances, a replacement may be arranged for.

Please note that order cancellations are generally not accepted once a medication has been compounded.

For more information, please review our full Refund Policy.